FAQs

Are these the right FAQs for my Trust & Will Gift Card?

To get you to the right place for assistance, please review the terms on the back of the card or on the eGift template. 

Where can a Trust & Will gift card be purchased and redeemed?

Trust & Will gift cards are currently only available for purchase in the United States and can only be redeemed for orders shipped to an address in the United States.

When can I/my gift recipient expect my digital gift card order?

Digital gift cards are sent via email almost immediately or on the date designated by the purchaser.

How do I redeem my Trust & Will gift card?

Trust & Will gift cards can be redeemed in the United States only for authorized products at http://www.trustandwill.com/ by entering your gift card information at checkout.

Does a Trust & Will gift card have an expiration date or any associated non-use fees?

Trust & Will gift cards do not expire or incur any fees.

How can I check my gift card balance on a Trust &Will Issued gift card?

Gift card balances can be checked by applying the gift card to your cart at checkout or by contacting our team at 866-551-8534 or trustandwill@giftcardhelp.com.

How can I request a refund for my Trust & Will gift card if it has a low balance?

Where required by law, remaining balances on cards may be subject to refund. If your Trust & Will gift card has a verifiable balance of $15 or less, please contact 866-551-8534 or trustandwill@giftcardhelp.com to request a refund.

How can I request a replacement on a lost, stolen or damaged Trust & Will gift card?

To request a replacement or report a lost or stolen card, please contact trustandwill@giftcardhelp.com.

Who should I contact with concerns about the status of a gift card or gift card fraud?

If you have any questions or concerns about the status of a gift card, please email us at trustandwill@giftcardhelp.com. or call 866-551-8534